Frequently Asked Question

We modify our units (Firmware and components) according to our standards and needs by our local engineers in Canada and Hong Kong and we are the only company who provides tech support directly from Canada through phone or even “LIVE VIDEO CHAT”. Our tech support team hours are Eastern time 11 AM to 5 PM Monday to Friday and Saturdays 11 AM to 3 PM.

3-10 business days delivery time ( for most countries) by major courier companies such as DHL, UPS, TNT …

Usually 3-10 business days ( may vary by different countries )

The price on our website does not include custom taxes and fees. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility. buyer should pay it by himself, if you do not agree, please do not buy to avoid troubles . The custom duties are charged by importing countries. Though we cannot control this, we will help you to declare a lower value at customs. Therefore, most of our customers do not need to pay custom duties or just pay few. If you have special requirements for declared value, please explain to us when you place orders.

You can simply track your order on our website tracking section.

We accept orders only through our website.

Give us a call directly +1-905-604-4294 for sales press “1” and for tech support press “2” or send an email to for further instructions

For dealer inquires please send your request directly to